How To Confirm The Best Time For Customers In Clothing Shopping Guide

Does the clothing shopping guide enter the reception immediately after the customer enters the store? This is the problem we have always been concerned about. We also have the feeling that when we enter a store as a consumer, what do we hope the store's shopping guide should be like?

First of all, let's take a look at what customers' shopping signals are.

1, obvious shopping signals: touch clothes, look at prices, look at trademarks, ask directly what colors they have, and compare them to the mirror.

2, not obvious shopping signals: the line of sight stays on a certain item, repeats in one area, discusses clothes with friends, and reads its shopping list.

Therefore, the shopping guide should pay attention to customer shopping signals.

1, expression shopping signals: including the joy of expressing appreciation, thoughtful, serious expression, etc.

2, language shopping signals: including asking about commodity prices, using materials, or showing friendliness to shopping guide.

3, behavior shopping signals: including a long time to carefully look at products, touch products, when the line of sight shifted from products to shopping guide, look around, and shopping guide relative.

As a guide, the common mistakes are:

1. Follow up: when customers enter a store, the shopping guide follows.

2. Probe: guests enter the shop, shopping guides are like thieves, eyes stare at every move of guests.

After the greeting, do not immediately stand next to customers or follow him. Customers should be allowed to browse at random, giving them a free choice of time and space, paying close attention to customers in the vicinity, and finding customers' needs through eye observation, ear listening and mouth inquiries.

Note: premature contact with customers can cause guests resentment and cause guests to leave your counter. Only when you talk with the guests at the right time can you keep your guests. When the guest sends out the shopping signal, you can go forward to greet the guest. Because this is when guests need your help most.