Telemarketing Breaks Through Eight Strategies For Receptionists

Our salesmen are

1) overcome your internal obstacles; - why do you know why you feel nervous about people who can't break through the phone? Are you afraid of psychological obstacles caused by past experience? You must break through this psychological barrier.

"Do you think the buyer company is your parents? You dare not offend easily.

Do you think in terms of the person who answers the phone and imagine how he will refuse you?

If you think so, it turns out that two people are rejecting you.

2) pay attention to your tone -- it seems to be calling a good friend; "good morning, is Mr. Zhang in?" do not say, "I am XX", to name the company.

Don't say, "I'm XX of XX". If the person who answers the phone says his name, say, "Hi, Miss Li, is Mr. Zhang there?"

3) turn the receptionist into your friend; you say in a normal opening speech, "good morning! I am XX. I want to talk to Mr. Zhang. May I have your name?" the person who answered said, "I am his secretary, Miss Li.

You said, "if you were me, and you had to talk to Mr. Zhang, what would you do?

4) avoid answering directly to each other's questions; the person who answers the phone usually asks you three questions: are you water? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do.

Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly.

I'm not sure.

Do you think it will be a long time? I am making a long-distance call. Hello, is it raining there? {page_break}

5) make a strange move and make a detour; let the person on the phone be caught off guard; do not make yourself sound like a salesman; use some strange tricks to prevent the other person from losing their guard.

For example: the other side: "this is a certain company, Hello!" you: "Hi! Is Mr. Zhang in?" the other side: "which company are you calling, please?" you: "I don't know, so I called her.

"The other side:" what do you want to sell? "You confuse," I really don't understand.

"Raise your voice again and ask again," what do you want to sell? "You are still puzzled." is it possible that Li Yong wants to sell something to me? "

6) put on a high profile and tide over difficulties.

"Do you talk to strangers like this? Is your boss telling you that?" "before you turn the phone for me, do you want to know what is personal about me?" "why don't you let me talk to your boss?" "if you don't make the call, the company will lose the opportunity to make money. Are you willing to take the risk?" "since you don't want to answer the phone, can you tell me your name? If you have someone else to call, I can tell him who I talked to."

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7) don't leave your name and phone number to the person who answers the phone.

If the buyer is not in or is free, try another chance.

- "if you were me, would you call again?" "I think I'll call again. When is the right time?"

8) for voice mail, if it's voicemail, there is usually no need to leave any messages.

But listen carefully to his voice and imagine how to communicate better later.

If you leave a message in voice mail, you must be very impressive.

You can say, "there are three reasons why you must call me.

"Eliminating this message will not eliminate your problem.

"You may pay a high price if you delete this message. Are you willing to take the risk?" you can also leave your name and phone number first, then cut off the phone in half of important matters, as if the telephone line suddenly broke down.