Promotional Shoes 10 Days Cracking, Merchants Shirk Responsibility For Complaints

Consumers bought a pair of sports shoes, just after wearing for half a month, a crack appeared between the vamp and the sole, and consumers returned the goods to the merchants. Unexpectedly, the merchants claimed that the consumers were "sweat feet". Cracking of shoes It can't be refunded, it can only be repaired.

In April 28th, Ms. Yang, who lives in the county seat of Zhanhua, saw a brand of sneakers at a sports shoe store in the county. She thought her daughter would wear it very well and was catching up with the store. Promotion I bought a pair worth 80 yuan. At the time of purchase, the store promises that if there are quality problems in half a month, it can be returned, and quality problems can occur within 3 months, and it can be maintained free of charge.

From the second day, my daughter went to school wearing these new sneakers. In May 7th, when Miss Yang's daughter came home from school, she complained that the shoes her mother had bought were not strong enough. So she hurried with her shoes to the store. She explained the situation to the service staff and asked the store to return the goods according to its promise. The shop attendants asked her if the shoes had been washed. Ms. Yang said that the new shoes had just worn for ten days and had not been stained with water. The service staff took the shoes and looked at them. They said that those who wore shoes were "sweat feet". Because they had been wearing for a long time, they had caused cracking. In this case, they could only be repaired free of charge and could not be returned. Ms. Yang is very annoyed. She says my daughter is not a sweat, and it is always dry every day and then wear it. The two sides had an argument. Miss Yang reluctantly went to the county Consumers Association to complain.

　　 Consumer Association After receiving the complaint, the staff immediately sent someone to check the situation. After confirming that the consumer's reflection is true, the staff of the Consumer Association conducted a mediation at the scene. It was considered that the store's promises could be returned if there were any quality problems. Now consumers wear only ten days' shoes, which are cracked. As for the consumers mentioned by businessmen, they are "sweat feet", because they are very clean inside the shoes, there is no trace of sweat, and there is no obvious wear outside the shoes. Therefore, it is a one-sided business and is not true. Therefore, businessmen should apologize to consumers when they return the goods unconditionally. After mediation, the store handled a refund for Ms. Yang and returned 80 yuan for shoes. Miss Yang said that the shop did not need to apologize again because the goods had been withdrawn.