Online Shopping Fur Loss Consumers Protect Rights For Two Months Without Fruit

When the business is engaged in activities, tens of thousands of pieces of fur are bought online, and clothes can be found out after receiving the goods. The Quality Supervision Department identified the clothing materials, and reported that the clothing materials tested were not the Rex Rabbit Fur claimed by businessmen.

　 Inspection report display

Not the rex rabbit fur.

In late November 2012, two friends, Liu Ying and Liu Li, who lived in the Ivy League of Changqing District, Ji'nan, discussed the purchase of a Weixiao brand short reed rabbit fur coat in Tmall mall, which only cost more than 700 yuan after the discount was completed. Liu Ying first took a picture in November 29, 2012, and Liu Li wanted to buy more to send 13 people, the merchant postponed delivery, and then took the clothes in December 11th.

When Liu Ying received the goods he bought in December 1st, he found that the fur coat was missing. He picked up his clothes and shook it down. He dropped some wool and touched it with his hand. "I heard that the clothes of the Rex Rabbit's hair do not lose their hair. How did they lose their coat?" Liu Ying checked the details of Tmall's safeguard rights and saw the report of the quality supervision department. She commissioned a friend to send the clothes to the Beijing national leather products quality supervision and inspection Center for inspection, and soon received a quality appraisal report. In December 20th, Liu Li received 13 pieces of fur she bought. After opening the package, she also discovered the problem of losing her clothes.

In February 28th this year, reporters saw the Vivian rabbit hair bought by Liu Ying and Liu Li in the Ivy League of Changqing district. Fur coat The tag of the clothes is not removed, and the certificate on the tag is marked " Fur Clothing... Fabric material: Rex rabbit fur. More than ten jackets are stacked together, and some shedding hair can be seen in the corner of some bags. The names of the sellers on the invoice of the two persons are "Haining Mu Ming clothing trade Co., Ltd.".

They said they would have received everything. clothes Open look, there is a problem of hair loss. They also produced a "A12-487" identification report, which was covered by the red seal of the national leather quality supervision and inspection center. The inspection column reads, "after inspection, the material of the fabric for fur clothing is rabbit fur (non Rex Rabbit Fur)".

Manufacturers to find network providers

Rights are not fruitless for two months.

"Buy ten pieces of clothes before the Spring Festival, originally wanted to give people, clothes lose hair quality problems, also bad to send again." Liu Li's husband sighed, and later they bought several small Rex rabbit fur coats at a unit price of nearly three thousand yuan to the Ginza mall, which were different from those bought online.

Liu Ying and Liu Li told reporters that they began to contact the manufacturer Haining Mu Ming clothing trade Co., Ltd. in December 28th. The customer service staff of the factory asked them to deal with Tmall mall directly. It was because the distance between taking the goods and safeguarding rights was long, and they could not be sure that they sold their own clothes. For this reason, they bought a small coat of the same size on the Internet, and did not open the box after delivery, so as to prove the need.

Then they contacted Tmall mall to apply for rights protection. "Tmall mall website is known as" no reason to return within 7 days, "but we only applied 15 days after they applied for protection. Liu Li said that after she submitted materials such as identity cards, identification reports and delivery orders, the customer service staff in the mall sent a text message saying that the consignee of the appraisal report was not in conformity with the consignee, and asked her to send the double certificate (identity card, account book) of the consignee and the inspector within 48 hours, sending the goods delivery number and the name and contact method of the delivery courier number to the Beijing inspection and sending it to the mailbox.
Liu Li uploaded all kinds of materials such as the identity card, the account book and the identity card of the sending person after he uploaded. Only one of the household accounts was sent to him. As a result, the Tmall mall was not dealt with.

　 Wake up online shopping rights, you can find business location business coordination

Subsequently, the reporter contacted Haining Mu Ming clothing trade Co., Ltd. Relevant staff said, this involves their mall flagship store rights directly to find Tmall mall, shopping mall as a third party investigation will be more fair. The customer service staff of Tmall mall explained that because goods were not sold by buyers themselves, they must provide ID cards and account books according to the provisions of the mall, in order to verify the information. Prior to the end of Liu's rights protection is not the end of the matter, if consumers can provide the recipient, the inspecting person's Dual Certificate and other materials, "will continue to deal with".

In response, a staff member of the Ji'nan Municipal Bureau of Commerce and industry said that online shopping rights protection is indeed a nuisance. It should remind buyers to be vigilant when buying. The industry and commerce department implements territorial management, and consumers encounter problems after online shopping. If businesses are still in operation and can determine the location of merchants, they can prepare various materials, including invoices, online shopping orders, identification reports, description of goods and so on.