Luxury Goods Make Customers Really Enjoy The Big Name Service.
< p > although China has become the largest consumer of luxury goods, luxury goods after-sales service in China is also a luxury.
It is understood that many luxury brands do not do well in after-sales service, so that consumers can not get the corresponding after-sales service at high consumption.
MATZO PARIS, the French luxury Grand Master of Paris, expressed the need to enter the Chinese market with the people's after-sales service, so that customers can truly enjoy the service of big names.
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< p > < /p >.
< p > believe that many consumers have similar experiences: they bought a large brand handbag at high cost, and were always rejected or asked for high nursing fees when they needed maintenance or wear.
The same is true for watches. There is no maintenance and after-sale service costs a lot. This is a common problem in real life.
Insiders pointed out that most of the European luxury brands' complaints handling standards for other countries will be resolved in time. Only in the most consuming Chinese market in the world, the performance of luxury brands has not been satisfied by consumers. The average sales complaints of the same luxury brand in China are more than 65% per year on average.
< /p >
< p > to solve this problem, the head of Paris PARIS MATZO Asia Pacific region said that this phenomenon will greatly affect consumers' consumer confidence and feelings for a brand, which is a problem that luxury brands must face in China's development.
MATZO PARIS is very confident about the upcoming opening of China's stores in Paris. He said: "we must improve the quality of service and enhance the service experience. This is a fundamental solution."
< /p >
< p > < strong > consumers need better quality after-sales service < /strong > < /p >
< p > with the growing consumption of luxury goods, consumers are spending more and more on luxury goods, and the demand for high-quality and perfect after-sale services is stronger.
Paris MATZO PARIS not only provides advanced customization services, but also strives for perfection in after-sale services, so that customers can truly appreciate the service concept of Royal aristocrats.
The "butler service" of MATZO PARIS, the Grand Mercure of Paris, will continue the concept of customized services. For every consumer, there will be a Butler at any time to receive product consulting, maintenance and new customized services.
< /p >
< p > with more luxury brands entering the country, the market competition will be more intense. It will also promote the after-sales service of all brands. The Paris Mercer MATZO PARIS promotes luxury brands to make the after-sale truly strong and make the consumers feel the real aristocratic life experience.
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