2013 Consumer Complaints Statistics Mobile Phone Clothing Food Ranked The Top Three

< p style= "text-align: center" > < img border= "0" align= "center" alt= "" src= "" /uploadimages/201403/08/20140308015336_sj.JPG "/" < > > "

< p > yesterday, < a href= "http://sjfzxm.com/news/index_s.asp" > municipal Consumer Council < /a > released consumer complaints in 2013. In 2013, the consumer committee system handled 12951 complaints, settled 12699, and solved 98%, saving 33 million 420 thousand yuan for consumers.

Compared with 2012, mobile phones, clothing, shoes and hats and food are still the top three complaints.

Among these hot complaints, < a href= "http://sjfzxm.com/news/index_s.asp" > quality problem < /a > is still the most annoying thing for consumers, accounting for nearly 50%.

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< p > < strong > household appliances after-sales problem most than /strong > < /p >

< p > last year, the municipal Consumer Council accepted < a href= "http://sjfzxm.com/news/index_s.asp" > consumer complaints < /a >, with 3386 complaints about mobile phones, air conditioners and computers, accounting for 26.1% of the total complaints.

Among them, the after-sale problem is the most prominent.

Xu Jing, Secretary General of the municipal Consumer Council, said that the consumer's most frequent reflection is the quality of after-sale household appliances, such as the maintenance is not in time or the "plus hundreds of Yuan replacement" and other reasons for refusing maintenance.

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< p > < strong > buying and selling frequently delayed delivery, < /strong > /p >

< p > with the housing market recovering slightly, there are many complaints about delay in delivery and false propaganda in commercial housing pactions.

Last year, housing and building materials ranked fourth hotspots.

Xu Jing said that the default of commercial housing sales contracts, delayed delivery and false propaganda are the main problems of consumers.

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< p > < strong > small supermarket food problem < /strong > /p >

The rural food markets such as P, Ganji Town, rural schools, surrounding areas and tourist attractions are scattered and stalls are not fixed, and consumers' awareness of rights protection is relatively low.

Last year, the City Council accepted 1184 complaints about food consumption, accounting for 9.1%, ranking third.

"Food expired and metamorphism is still prominent, and small and medium-sized supermarkets are among them.

Xu Jing said.

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< p > < strong > vehicle sales and maintenance complaints > /strong > < /p >

< p > raise the car to increase the price, strong insurance (security assured) and interior decoration......

In recent years, many automobile consumption chaos has been criticized by consumers.

Last year, complaints about vehicles, motorcycles and other pportation vehicles handled by the Municipal Council reached 739, accounting for 5.7%, ranking sixth.

Xu Jing said that as a result of information asymmetry, car price lifting, maintenance opaque, unreasonable charges, non performance of the "three package" regulations often occur, in addition to China's car identification agencies are very few, the identification of high cost, long time, complex procedures and so on, consumers often can only eat dumb loss.

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< p > < strong > Telecom Internet has become a new hot spot < /strong > < /p >

< p > the life of mobile phones and networks has made telecom services and Internet services a new hot spot, showing an increasing trend.

Xu Jing said that although the complaints of telecommunications and Internet services are relatively low, the upward trend is relatively fast.

The sum of the two items reached 623, accounting for 4.7%.

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< p > < strong > case < /strong > < /p >.

< p > < strong > old man buys counterfeit drugs < /strong > < /p >

< p > < strong > 100 times compensation < /strong > < /p >

< p > < strong > Commercial Daily reporter Chen Baofa < /strong > < /p >

< p > Chongqing Business Daily News Tam uncle bought a box of fake medicine at the drugstore. After eating, he was sent to hospital for treatment because of panic and dizziness. As the drugstore promised to buy 100 times of compensation for counterfeit drugs, the court finally ordered the drugstore to compensate uncle Tan by 100 times the price of the drug.

This is a typical case of consumer rights protection released by the third central hospital yesterday.

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< p > according to the introduction, a poster in Fuling District publicize: "buy fake medicine 100 times compensation".

In July last year, more than 70 year old Tan bought a box of capsules at the pharmacy, and was taken to hospital for fatigue, nervousness and dizziness.

After the trial, the court presumed that the drug was a fake drug. Because the drug store made a public commitment to buy 100 times of compensation for counterfeit drugs, the third instance of the third hospital decided that the drugstore should pay 11500 yuan and refund the price of the capsule for 115 yuan.

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