7 Standardized Consumer Rights Protection Service Pilot Start

The municipality directly under the Municipal Bureau of industry and Commerce will hold a training workshop on consumer rights protection service stations, and launch a pilot work on 7 newly established standardized consumer rights protection service stations, and 26 responsible service stations in the jurisdiction will participate in the training.

It is understood that, in order to protect the legitimate rights and interests of consumers, establish a sound society. Consumer rights protection The network and its sub bureaus strongly promote the standardized construction of the consumer rights protection service stations, which are distributed in the consumption places such as the communities, shopping malls and so on.

The 7 service stations launched on the same day. Pilot work We have made specific requests for the hardware preparation, establishment, standardization and operation of the service stations. We must have special places and full-time staff to carry out related services, so as to implement the consumer rights protection work.

In protection Consumer At the same time, we should enhance the operator's people-oriented business philosophy and honest business image.

At present, the hardware construction of the 7 pilot shopping centers' rights protection service stations has been completed. On the same day, 12315 relevant personnel of the Municipal Bureau of industry and Commerce conducted on-site guidance, and made specific explanations on consumer mediation related business knowledge and consumer complaints.

It is reported that in the 1-8 month of this year, 391 complaints were received from the sub bureaus directly under the jurisdiction of the sub bureaus, 367 complaints were handled, 6 cases were investigated and dealt with, and the direct economic losses of consumers were recovered over 11 yuan.