How To Deal With The Receptionist Skills In Telemarketing?

You may know why you feel nervous about people who can't break through the phone. Is it due to psychological obstacles caused by past experience? It is necessary to break through this psychological barrier. "Do you think the buyer company is your parents? You dare not offend easily. Do you think in terms of the person who answers the phone and imagine how he will refuse you? If you think so, it turns out that two people are rejecting you.

Like a good friend, "good morning, is Mr. Zhang in?" do not say, "I am XX". I want to name the company. Don't say, "I'm XX of XX". If the person who answers the phone says his name, say, "Hi, Miss Li, is Mr. Zhang there?"

You said in the usual opening speech, "good morning! I am XX. I want to talk to Mr. Zhang. May I have your name?" the person who answered said, "I am his secretary, Miss Li. You said, "if you were me, and you had to talk to Mr. Zhang, what would you do?

People who answer the phone usually do. Interrogation Your three question: who are you? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do. Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly. I'm not sure. Do you think this will be a long time? I'm making a long-distance call. Hello, is it raining there?

Let the person who answers the phone be caught off guard. Don't make yourself sound like a salesman. You should use some strange tricks to make the other person lose their guard. For example: the other side: "this is a certain company, Hello!" you: "Hi! Is Mr. Zhang in?" the other side: "which company are you calling, please?" you: "I don't know, so I called her. "The other side:" what do you want to sell? "You confuse," I really don't understand. "Opposite party increase The voice asked again, "what do you want to sell?" you still puzzled and said, "is it possible that Li Yong wants to sell something to me?"

"You and Stranger Is this the case with your phone? Is your boss accountable to you? "Before you turn the phone for me, do you want to know what is personal about me?" "why don't you let me talk to your boss?" "if you don't make the call, the company will lose the opportunity to make money. Are you willing to take the risk?" "since you don't want to answer the phone, can you tell me your name? If you have someone else to call, I can tell him who I talked to." "

If it's voicemail, there's usually no need to leave any messages. But listen carefully to his voice and imagine how to communicate better later. If you leave a message in voice mail, you must be very impressive. You can say, "there are three reasons why you must call me. "Eliminating this message will not eliminate your problem. "You may pay a high price if you delete this message. Are you willing to take the risk?" you can also leave your name and phone number first, then cut off the phone in half of important matters, as if the telephone line suddenly broke down.