There Are Numerous Complaints In The Field Of Electricity Supplier.

Beijing Consumers Association released the 2014 public opinion report on electricity in March 11th.

There is a blowout growth in consumer disputes. "Fake products", "chopping orders", "bad reviews", "making Festivals" and "overlord refund fees" have become the key words in the field of business chaos.

City Consumers Association introduced, Beijing city commerce and Industry Bureau received 79694 complaints of consumers throughout the year, involving

47794 complaints, an increase of 51.4% over the same period, accounting for 59.97% of the total complaints in the city.

The reason for the obvious increase in complaints from the electricity supplier is that there is a big difference between operators and consumers in terms of the "7 days no reason to return" and the "commodity intact" standard when returned, and the implementation is not satisfactory.

What is more disappointing to consumers is that Amazon, Dangdang, Jingdong mall, jumei.com and other large well-known electric providers were sold by the media on suspicion of selling fake and shoddy products.

City Consumers Association pointed out that for the electricity supplier industry, a single law or a statute, it is very difficult to really protect consumer rights and interests, need the government functional departments to strengthen the supervision of the network market, in addition to regular interviews, sampling and reporting, there should be more severe investigation and heavier punishment.

City Consumers Association to comb the annual keyword in the electricity supplier field

Keywords counterfeit goods

At the end of July last year, the media exposed the supplier named Xiang Peng Hengye.

And other well-known e-commerce platforms, selling counterfeit clothing and watches the entire operation of the industrial chain.

On the eve of "double 11", the AQSIQ announced the results of spot checks of 14 products, with a pass rate of only 73.9%, and only 11 batches of products were found to be unqualified.

Subsequently, SAIC found that Tmall, No. 1 shop, Le bee network, Amazon and other electricity providers were suspected of selling counterfeit goods.

Keywords knot making

Following the launch of Taobao's "double 11", the electricity supplier seems to have become a fashion.

Gome launched the "men's Day", and vip.com launched the "spoiled Festival". The festival was dazzled by consumers.

City Consumers Association pointed out that through the "building Festival"

The marketing methods to the market were undisputable.

But a considerable number of e-commerce "Festival" gimmicks outweigh the essence, in fact, some of the goods seem cheap, in fact, by similar means such as "full 300 minus 60" and other means to improve the threshold of the enjoyment of discounts.

Keywords chop list

There are many years of chopping events.

During the celebration of vip.com 6th anniversary, the mobile price with original price of 49 yuan was offered to 6 yuan. After consumers snapped up, they unilaterally cancelled the order of 100 people buying.

Amazon's "9. 5" promotion in 2012 led to 73 consumers being "chopped". In 2013, "ninety percent off seconds kill" caused many consumers to be "cut two". Last year, thousands of consumers in the country were "three chopped" by selling goods at low prices.

Keyword difference assessment

Last year, businesses had new ways of retaliation against bad consumers.

After giving a bad comment to a Taobao seller, Mr. Gao received a threatening text message continuously, and was also lied to 120 by the seller, calling for an ambulance.

Mr. Zhang bought a telephone card package from Taobao. Due to the traffic flow shrank, the seller used his ID card to run 10 phone cards.

When she commented on the business trip, she received a threatening text message from the seller: "delete the comment, or kill you."

Keywords overdraft refund fee

A number of media, including CCTV and Xinhua, last year exposed Ctrip tickets and travel packages to collect high refund fees.

Ctrip's air ticket packages are part of the practice of using the format contract to infringe upon the rights and interests of consumers.

According to the provisions of major domestic airlines, except for special tickets, the refund fee for general airfare is 5%-10%, the highest is not more than 20%, while Ctrip charges up to 93% of the refund fee.

79694 complaints of consumers throughout the year

Complaints involving retail outlets accounted for 47794, accounting for 59.97%.