The Identity Of Telemarketing

Mr. Zhang, director of Advertising Department of a culture limited company in Beijing, is a cadre promoted from salesmen.

In the short half year after he took office, he increased the business turnover of the Department by more than 170% from the quarterly performance of 100 thousand yuan, and their business started basically from the telephone line.

Asked the phone number.

Mr. Zhang said, "from childhood, I was talking fast and speaking.

When I was just doing business, I felt that I had no problem with my eloquence.

Later, I learnt to be good, but I had talked a lot.

Later, when I greeted, I paused slightly, making people feel more cautious, Zhuang Zhongxie.

In order to reduce the speed and focus, sometimes it is necessary to repeat the content of the operator in moderation, and use the business training to attract the other person with the sense of identity.

Most importantly, I learned to listen to each other.

It's not about persuading yourself to lead. "

Speaking of identity, Mr. Zhang said, my business is basically from

At the beginning, I told the salesman that we should build up quickly with our customers on the phone.

There are many skills here.

But to give the other person a good identification, the simplest way is to create scripts.

The script will make you feel calm and aware of your mind, and will make you work well and achieve the best condition.

If your good state is infected with each other, the other party will burn like firewood.

Making scripts is also a way to sort out your attitude. In the telephone business, attitude determines success rather than attitude after success.

That's the way to build a sense of identity.

The above method only emphasizes that the salesmen should be prepared for work.

You must be prepared before calling.

If you do not prepare the dialogue, and prepare the information that you already know, and think ahead of the purpose you want to achieve, then you will become an obstacle to any wiring people.

Mr. Zhang said that another issue of preparation is that we emphasize the need to get the necessary information of the other company, such as business information, business records and so on, which is most beneficial for us to negotiate obstacles and negotiate with the clapper.

For example, if you take their product manuals and talk with customers in the way of their customers, this is also the most convenient and useful method. You will easily get the information of the clapper from the wiring people.

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Recently, vice governor Hua Jianhui went to Hefei, Bengbu, Huainan, Chuzhou and other cities to inspect and inspect foreign trade work.

She went deep into Hefei's import and Export Commodities Exhibition Center, Bengbu Yiwu International Trade City, Huaihua group, Konka electronics and other enterprises to discuss and discuss the implementation of the policy, coordinate relevant issues, and listen to opinions and suggestions.

Hua Jian Hui pointed out that since the beginning of this year, the growth rate of import and export in the whole province has slowed down, but the situation of structural optimization is obvious.

This is a positive response from all localities to the downward pressure on the economy, based on the new normal, focusing on key points, and working together to achieve results, which has laid a solid foundation for the steady growth of foreign trade and added stamina.

Hua stressed that at present, all localities and departments should focus on the annual objectives and tasks, keep a close watch on the reality, lay stress on the implementation and release effect of the foreign trade policy, focus on foreign trade enterprises' incubation, cultivate and tap the potential and increase efficiency, focus on foreign trade and foreign investment and promote mutual development, and strive to solve the problems of service promotion, such as financing, employment, customs clearance, tax rebate and so on.

We must adhere to the pformation and development, and further optimize the foreign trade structure and market layout, strengthen the foreign trade base and open carrier, explore the promotion of cross-border e-commerce and market purchasing trade, introduce and cultivate the comprehensive service platform for foreign trade, and strive to pform the development of foreign trade from factor driving to innovation drive, and promote the quality and efficiency of foreign trade development in the province.