Jingdong Mall Selling Unlicensed Products Suffered Customer Complaints

Mr. Yu bought a pair of BURBERRY (Bo Baili) men's shoes through Jingdong. After a day, he found that the vamp was damaged and applied for a refund. The Jingdong staff had removed the shoes.

Yesterday, the reporter called BURBERRY customer service in China, and the staff said they did not authorize Jingdong to sell men's shoes.

Jingdong staff responded that there was a legal compliance purchase channel, but did not specifically introduce.

Mr. Yu said he spent 2080 yuan in June 3rd.

Bought a pair of BURBERRY men's shoes. When he arrived in June 4th, he found a damaged shoe on his left foot after a day's wear and applied for replacement immediately.

"At the beginning, I still wanted this pair of shoes, so I chose to change the goods and didn't ask for a refund."

Mr. Yu said that after he submitted a replacement application, he still had no progress after waiting for two days. He contacted customer service. Customer service responded that he needed to contact the merchant, and asked him to wait.

"The product is marked by the Jingdong itself, how do we need to contact the merchants?" Mr. Yu is very puzzled.

See, there is no news. Mr. Yu will call customer service for return.

However, he still did not receive any reply after the request was returned, and he finally complained to the Consumer Association.

Yesterday morning, Mr. Yu received a call from Jingdong customer service, saying he could return the goods, and said that he would arrange for staff to pick up the goods on that day.

Mr. Yu said that around 6:40 yesterday afternoon, Jingdong staff picked up the shoes at home and said they would go through the relevant quality inspection process.

Reporters call BURBERRY customer service in China, a staff member said that currently, BURBERRY officially authorized the sale of shoes online platform only two, one is BURBERRY

The official website is the flagship store of Tmall, and no other online platform has been authorized to sell the shoe.

Jingdong staff said that Mr. Yu did submit a replacement application in June 6th, and asked for a return in June 8th, but the man's shoes were

And it has passed through, so it takes a long time to review. The staff have always been in accordance with the normal process. "It is not that consumers complain before we deal with them".

The staff also said that the cracks on the shoes were caused by quality or man-made reasons, and the shoes must be tested before deciding.

In response to the issue of brand authorization, relevant staff responded that the product was self operated by Jingdong and had a legal compliance purchase channel, but the staff did not specifically introduce the way to purchase it.