About Etiquette Knowledge In Business Conversation

1 respect each other and understand each other.

In conversation activities, only by respecting each other and understanding each other, can we win each other's emotional proximity and get the respect and trust of the other.

Therefore, before negotiating, the negotiator should investigate and study the psychological state of the other side, consider and choose the methods and attitudes that the other side can easily accept, understand the various factors that may influence the negotiation, such as habits, educational level and life experience, so as to make more preparations and have a definite purpose.

When we talk, we should realize that speaking and listening are mutual and equal. When both parties speak, they should master the time they occupy and not be able to dominate the situation.

2 confirm the other party in time.

In the process of negotiation, when the views of the two sides are similar or basically consistent, the negotiator should seize the opportunity quickly and affirm these common points with a good word.

The affirmative and affirmative language often produces unusual positive effects in conversation.

When one side of the conversation confirms the other party's point of view in a timely and pertinent manner, the whole atmosphere of conversation becomes active and harmonious. The two sides begin to have a sense of coherence from many differences, and then very close to the psychological distance.

When the other party approves or approves our opinions and opinions, we should communicate with each other in action and language.

This two-way communication is easy for the two sides to get along well with each other, so as to lay a good foundation for reaching a consensus agreement.

3 be polite and polite.

Talk naturally and confidently.

Be polite and be polite.

Do not use too much gestures, and be appropriate in speaking distance. Generally, content should not involve unpleasant things.

4 pay attention to speed, intonation and volume.

In conversation, speed, intonation and volume have a great influence on the expression of meaning.

In speaking, we should try to speak smoothly and moderately.

Under certain circumstances, we can change the speed of speech to arouse the attention of the other side and enhance the effect of expression.

General questions should be set up in a normal tone to maintain a moderate or moderate volume that allows the other person to hear clearly without causing disgust.

Voice size: audible, strong and weak.

Speech speed: moderate and moderate speed, about 100~120 words / minute.

Tone changes: match facial expression, change according to content.

Good at asking questions: open deadlock and silence, be good at inspiring and raising topics.

Wording style: easy to understand, easy to understand, avoid vulgar and bite.

Humor processing: constructing a humorous artistic conception through language abnormal combination, creating a conversation atmosphere and arousing the emotion of the other side.

Tactful and implicit: do not directly refer to unpleasant things, convey information by side words, negate by humor, turning, inducing, and so on, and do not directly say "no".

Listen patiently: be patient, eyes focused; do not interrupt easily, supplement, correct, question each other, respond in time, do not show irritability.

1 avoid interrupting each other.

When the two sides talk, the superior can interrupt the lower level. The elders can interrupt the younger generation. The equal status person has no power to interrupt the conversation.

In case you speak with the other party at the same time, you should say "you please" and let the other side speak first.

2 avoid complementing each other.

Some people are good teachers, always want to seem to know more than the other side, more superior than the other side.

In fact, there is no correct position for this problem, because people differ greatly in their views on the same issue.

Of course, if the two sides are equal and familiar with each other, sometimes they will supplement each other.

It is not a big deal, but it can never be complemented at the negotiating table.

3 avoid correcting each other.

"Ten miles and different winds, hundred miles are different customs."

People from different countries, different regions and different cultural backgrounds consider the same problem, and the conclusion is not necessarily the same.

A truly cultured person is one who knows how to respect others.

Respecting others means respecting the other's choice.

In addition to the question of right and wrong, we must give a clear-cut answer. The general problems in interpersonal communication are not always debating with others, yes or no.

4 avoid questioning each other.

Don't cast doubt on what others say.

It is important not to write a face, but not to write it on the face.

If you don't pay attention, it's easy to cause trouble.

Questioning each other is actually a provocation against their dignity and an irrational act.

Such problems in interpersonal communication deserve great attention.

Talking to strangers

1, talk through the topic of introducer.

If there is a referee in the middle, when introducing, the other party will probably introduce the most proud and outstanding place of the two parties as the introduction point, and properly ask the other side, often get the favor of the other party.

2, try to break the silence with words.

You can open your mouth first and talk to yourself is a good choice, for example, say, "the weather is fine today."

When the other person hears, he will probably take the initiative.

We can also choose to act as our own opener, for example, to do something for the other hand. In view of the different accents in different parts of the country, if you can start with your accent and start communicating with the other party, then the topic will be launched, such as "are you Cantonese?"