Authority Tells You How To Protect Rights.

Compared with the original elimination method, the new consumer law has been revised to 31 places, and the terms have increased from 55 to 63.

In this regard, Zhou Hongsheng section chief summed up for 6 points: 1, special protection for off-site consumption forms such as online shopping.

2, the burden of proof of some commodities is reversed, 3, the scope of application of three packages has been extended, 4, the safety of consumers' personal information has been emphasized, 5, the amount of fraud compensation has been increased, and the relevant provisions of compensation for damages have been increased, 6, which has aggravated the crackdown on false advertising.

Zhou Ke Chang said

Those who infringe upon the right to protect consumers' personal information in accordance with the law shall be ordered by the administrative department for Industry and commerce or other relevant administrative departments to make corrections. They may, according to the circumstances of the plot or the joint warning, confiscate the illegal gains, impose a fine of 1 times or more than 10 times the illegal gains, and if there is no illegal gains, impose a fine of not more than 500 thousand yuan; if the circumstances are serious, they shall be ordered to suspend business for rectification and revoke their business licenses.

With the increasing number of online shopping channels, the risk of consumer privacy leakage is further increased.

Zhou Ke Chang suggested that consumers in addition to the technical protection measures, such as the installation of anti-virus software and firewalls, but also as far as possible on the regular website for online shopping, do not click on unknown shopping website links and commodity links.

A digitalized commodity, such as audio-visual products, computer software, etc., is delivered; newspapers and periodicals delivered.

These four categories of goods do not fall within the scope of 7 days of no reason to return.

In addition, other commodities which are recognized according to the nature of the commodity and are not returned by consumers when they are purchased, are also not applicable to unreasonable returns.

As for how to calculate "seven days", for the online shopping products, the date of receipt of the goods actually refers to the date of receipt of goods.

Integrity is a prerequisite for returning goods without reason for seven days. How to define the integrity of commodities? Zhou pointed out that "many businesses refuse to return goods without reason because of the fact that the goods are no longer intact after opening up the packaging. In the above-mentioned General Administration, the ten major e-commerce enterprises have also made an explanation for the integrity of the commodities. They believe that consumers should be allowed to seal the products for inspection and trial products, so long as they are not derogated from the value of goods caused by consumers, they should be regarded as goods intact.

But this is only a principle explanation, and we, as a front-line law enforcement department, expect the higher authorities to give more practical guidance.