How To Break Through The Difficulties Of Express Industry?

In recent years, in order to control the chaos of express delivery, the State Post Office has adopted a series of measures to improve the quality of express service and safeguard the legitimate rights and interests of consumers.

On the one hand, we should steadily promote the legislation of the express delivery Ordinance, actively participate in e-commerce legislation, and promote the delivery of courier services into the legislative content.

At the same time, the relevant rules and regulations are continuously improved, and regulations on postal market supervision and regulation (Trial Implementation) and postal administrative law enforcement information disclosure regulations are issued and issued to make law enforcement more standardized.

"In 2016, the postal administrations at all levels carried out law enforcement inspections 116 thousand times, investigated and dealt with 23 thousand illegal acts, and handled more than 4600 cases of administrative penalties in the postal market," said the relevant person in charge of the market supervision department of the state post office.

On the other hand, we should conscientiously carry out the evaluation of the quality of the express service, actively resolve the conflicts of consumer disputes, and severely crack down on the illegal activities that infringe upon the rights and interests of consumers.

The official said that the State Post Office has established a user feedback system including the Secretary's mailbox, consumer complaints, satisfaction surveys, public opinion monitoring and other means.

Although the postal administration has done a lot of work,

There are still many difficulties to be solved.

The person in charge said: "first, we should reasonably grasp the relationship between the government and the market.

The express industry is a highly competitive and highly open industry. In regulation, we should grasp the balance between market regulation and market self discipline, and the two is to establish a new mode to adapt to the supervision of listed companies.

With the five express companies such as Yuantong, Zhong Tong, Shen Tong, Yun DA and Shun Feng, they have entered the capital market to become listed companies, and the supervision is more difficult. Three, the supervision of the terminal outlets is difficult.

There are various forms of terminal outlets, so the simple application of existing laws and regulations can not completely solve the practical problems.

"The regulatory authorities must face the delivery companies and practitioners across the country with huge workload.

In particular, China's information credit system is not perfect, the flow of personnel is large, and regional differences are great, all of which pose a great challenge to supervision.

Zhao Guojun said that at present, the number of express delivery personnel exceeds 2 million, tens of billions of express business volume every year, and there are many operation points, long lines and wide coverage. At present, the regulatory agencies below the county level are still blank. The difficulty of supervision can be imagined, especially in the peak period of "double 11" and so on, and the supervision is more difficult.

Therefore, Zhao Guojun suggested that we should strengthen the regulatory capacity building, fill gaps in County regulation, speed up the upgrading of information technology, improve laws and regulations, rationalize the management system and innovate regulatory measures, so as to promote the pformation and upgrading of the express industry.

"In fact, many problems in the express delivery industry are not solved within a single industry. Governments should give certain policy leanways, such as express enterprises' reflection, and the long-standing problems such as express vehicles on the road still need to be solved, which tests the wisdom of urban management."

Yang Jun said that in this regard, Beijing's practice is worth learning from, and the Beijing post office and the Beijing municipal traffic control bureau cooperate with the Beijing express delivery vehicle to give the unified number to express delivery.

"Provides legal protection.

The head of the market supervision department of the State Post Office said that this year, the postal administration will continue to carry out in-depth evaluation of the quality of the express service, and continue to give full play to the linkage mechanism of consumer complaints and market supervision.

"We will comprehensively assess the level of enterprise service quality control from the delay of the express loss, the handling mechanism of consumer disputes, and the implementation of the relevant service quality management regulations. We should conscientiously do a good job in accepting and mediating complaints, and promptly refer the illegal actions found in the complaint to the market supervision department for investigation."

The person in charge said.

Postal administration departments at all levels will focus on the hot spots in the courier market, especially those infringing on the legitimate rights and interests of consumers, and strengthen supervision and inspection.

At the same time, it will be launched in an all-round way.

The construction of credit system takes the quality of express service as an important part of credit evaluation index, and strengthens credit constraint.

The responsible person said, "to let users understand consumption", the postal administration will implement the consumer confidence project in 2017, carry out the service quality improvement action nationwide, supervise the brand express enterprises to publicise the enterprise compensation system, take the initiative to undertake social responsibility and take the initiative to accept social supervision.

This reporter has learned that not long ago, the national post office confirmed 7 facts that were closer to the people's livelihood in 2017. Among them, the 4 items of "steadily improving the delivery service level of express delivery terminal" and "implementing the consumer confidence project" are related to promoting the upgrading and upgrading of Express delivery services and upgrading the quality and level of express delivery services.

In particular, we will carry out actions to improve service quality and organize special services such as "no land, no throwing parts".

The director said: "consumers are welcome to reflect legitimate and legitimate demands through the" 12305 "postal industry consumer complaints phone and complaints website. Postal administration will respond to everything and respond to everything.

Here, to remind consumers, in the face of mail delays, loss of damage, illegal fees and other issues, first of all, complain to the express company, find corresponding courier complaints phone or official website.

If the complaint is not satisfied with the result of the complaint within seven days after the complaint is made, or the complaint is not satisfied with the result, the complaint center of the postal industry shall reply to the consumers within 30 days from the date of receiving the complaint through the official post of the state post office or the "12305" complaint.

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